Refund policy

Complete Bikes — Online Purchases

Full bikes purchased from our website may be returned within 14 days of delivery.

• The bike must be returned in the same condition it was received.
• Returns are subject to a 10% restocking fee.
• Returns due to damage that was not mentioned in the listing have no restocking fee.
• Buyers are responsible for return shipping costs.
• Exchanging for another available bike waives the 10% restocking fee.

Complete Bikes — In-Store Purchases

Full bikes purchased at our Denver Flagship may be returned within 7 days of purchase.

• The same condition and restocking rules apply as online bike purchases.
• Returns are subject to a 10% restocking fee.
• Returns due to unmentioned damage: no restocking fee.
• Exchanging for another available bike waives the 10% restocking fee.

Frames & Wheels

Frames and wheels follow the same return windows and restocking rules as complete bikes:

• Online: 14 days from delivery
• In-store: 7 days from purchase
• Returns are subject to a 10% restocking fee; no restocking fee for unmentioned damage
• Buyers pay return shipping on online orders
• Exchanges for other available frames or wheels waive the restocking fee

Small Components

Drivetrain parts, cockpit components, accessories, and other small components may be returned within 14 days of delivery (or purchase, for in-store).

• Items must be returned in the same condition they were received.
• No restocking fee applies to small component returns.
• Buyers are responsible for return shipping on online orders.

How to Start a Return

Returns are handled through your account. To start a return, sign in, open your order, and submit a return request. You’ll be guided through the remaining steps from there.

If you run into any issues with the return process—or have questions about fit, shipping damage, or your order—we’re happy to help.