SHIPPING & RETURNS
Shipping Policy
At Traveling Ground, we understand the importance of getting your purchased item to you in a timely and efficient manner. That's why we use trusted shipping carriers such as USPS and UPS through Shipstation, to ensure that your bike or component is delivered to you as quickly as possible.
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To further guarantee the safe arrival of your item, we take great care in packing each bike and component with the utmost attention to detail. We understand that the condition of your purchase is important to you, and we want to make sure that it arrives at your doorstep in the same condition as when it left ours.
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We believe in providing exceptional customer service, and that extends to our shipping policy. Whether you're a seasoned cyclist or a beginner, we want your experience with Traveling Ground to be enjoyable from start to finish.
Return Policy
​At Traveling Ground, we stand behind the quality of our products and want to ensure that you are completely satisfied with your purchase. We offer a 30-day return policy for all items. If you encounter any issues, please reach out to us, and we will promptly respond to your inquiry. To initiate a return, you will need to cover the cost of return shipping. Once we receive the returned item, we will issue a full refund.
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We believe in transparency and strive to accurately represent the condition and wear of our products. However, we understand that sometimes issues can arise during shipping or handling, and we are committed to making it right. Our goal is to provide you with a seamless and stress-free shopping experience, so please don't hesitate to contact us with any concerns you may have.